Meeting Customer Needs and Providing Best Price Offers for Bespoke Wardrobes
Let’s explore a recent customer request, which is savvy and should be taken more by the customers.
Innovative Designs (ID) is approached by a customer requesting a bespoke wardrobe and inquiring about the price offers. Customer asked whether Innovative Designs is providing 50% OFF for Bespoke Wardrobes, she showed ads with more than that offered by other companies. The customer recently moved into a new home and wanted a bespoke wardrobe that would optimise her storage space while harmonising with the aesthetics of her bedroom. She contacted couple of bespoke wardrobe companies, one offering 50% and the other 60% Off. She received quotes from both with the discounts, however the final price was very high, and designs not to her taste. She then searched online and found Innovative Designs, she was impressed by ID’s product ranges, 5-star rating, 10 year warranty and the reputation for the excellent customer service.
Customer booked a Free Design Visit through Innovative Designs Website and a Home visit suitable to her was arranged and the interior designer to her house on the day and time. The designer began the consultation by actively listening to customer requirements, preferences, and concerns, key points were:
Design and Concept Development
After gathering the necessary information, designer created a wardrobe concept that aligned with her requirements. Designer considered the available space, storage requirements, and the desired aesthetics. Several design iterations were explored, involving various combinations of materials, finishes, and interior configurations.
Price Offers & Options
Once the design concept was finalised, Innovative Design’s pricing team prepared a comprehensive breakdown of costs associated with creating the bespoke wardrobe. The pricing team considered factors such as:
To accommodate customer preferences and budgetary considerations, Innovative Designs developed multiple pricing options with varying features and costs. The options ranged from basic configurations with standard materials to more elaborate designs using premium materials and finishes. Each option was presented with a detailed breakdown of costs, providing transparency, and enabling customer to make an informed decision.
Customer Decision and Finalisation
Innovative Designs presented the price options and discussed the design in further detail, during the conversation, team explained the unique features of each option, highlighting the advantages and costs associated with each variation. Customer carefully evaluated the options and, after considering her budget and design preferences, selected a middle-tier option that offered an excellent balance of quality and affordability.
Built, Delivery & Installation
With the design and pricing agreed upon, Innovative Designs initiated the production process. The company’s skilled craftsmen and artisans meticulously brought customer’s bespoke wardrobe to life. Once completed, the wardrobe underwent a thorough quality control process to ensure it met the highest standards. Finally, Innovative Designs arranged for the wardrobe to be delivered and installed at customer home, ensuring a seamless and stress-free experience.
Customer was highly satisfied with the final product. The wardrobe not only fulfilled her storage needs but also perfectly complemented her bedroom decor. She commended Innovative Design for the professionalism, attention to detail, and exceptional customer service throughout the entire process.
This case study demonstrates the successful collaboration between Innovative Designs and customer in creating a bespoke wardrobe. By understanding the customer’s requirements, developing a customised design, and providing a range of price options, Innovative Designs not only met but exceeded the customer’s expectations. The result was a satisfied customer and a testament to Innovative Designs ‘ commitment to quality, craftsmanship, and personalised service.
If you need bespoke furniture, kitchen units, bespoke loft furniture, home office or any bespoke units for lounge or living room, please Book a Free Design Visit and see how we can transform your home.